It’s frustrating when you’re scrolling through TikTok, find a hilarious or intriguing video, and then… nothing. The comment section, often a goldmine of jokes, reactions, or insights, just won’t load. If you’re an American user facing this issue, you’re not alone. Many users across the U.S. have reported problems with TikTok comments not appearing or loading properly. The good news? There are several practical solutions you can try to get back to enjoying the full TikTok experience.
Why TikTok Comments May Not Be Loading
Before diving into fixes, it’s helpful to understand why the comments might not load in the first place. Some of the most common causes include:
- Temporary outages on TikTok’s server side
- Connectivity issues on your end
- App cache buildup leading to performance issues
- Outdated app version causing bugs or incompatibilities
- Content restrictions due to TikTok’s moderation policies
Now, let’s explore how you can troubleshoot the issue based on these potential causes.
1. Check Your Internet Connection
It may sound simple, but a weak or unstable internet connection can prevent TikTok comments from loading. Try the following:
- Switch between Wi-Fi and mobile data
- Turn airplane mode on and off to reset your connection
- Move closer to your router if you’re using Wi-Fi
You can also test your internet speed using any online speed test to ensure your download/upload rates are sufficient for streaming content.
2. Restart the App and Your Device
Sometimes, simply closing and reopening the TikTok app can fix temporary glitches. If that doesn’t work, try restarting your phone. Restarting clears temporary files and frees up system resources that may be interfering with app performance.
3. Clear TikTok App Cache
A cluttered app cache can lead to performance issues, including comments not loading.
Follow these steps to clear the cache on an Android device:
- Go to Settings > Apps > TikTok
- Tap on Storage
- Select Clear Cache
For iPhone users:
- Open TikTok
- Tap Profile > Three lines (top right corner)
- Select Settings and privacy > Free up space
- Tap Clear Cache
4. Update TikTok to the Latest Version
Using an outdated version of TikTok might cause compatibility issues that affect features such as commenting. To ensure this isn’t the problem:
- Visit the App Store (iPhone) or Google Play Store (Android)
- Search for TikTok
- Tap Update if available
Keeping the app updated also helps to protect your device from bugs and security loopholes.
5. Check If TikTok Servers Are Down
If the problem seems widespread, TikTok’s servers might be experiencing downtime. You can verify the status of TikTok’s server through third-party sites such as:
In case of an outage, there’s not much you can do except wait and try again later.
6. Log Out and Log Back Into Your Account
Logging out and back in can reset user-specific data that may not be responding correctly. To logout from TikTok:
- Go to your Profile
- Tap the three lines on the top-right corner
- Select Settings and privacy
- Scroll down and tap Log out
Log back in and revisit the video to see if the comments now load correctly.
7. Adjust Content and Privacy Settings
If you’re unable to see comments on your own videos, it could be due to privacy settings. TikTok gives you control over who can comment on your videos:
- Navigate to Settings and privacy
- Tap Privacy > Comments
- Here you can allow Everyone, Friends, or No one to comment
If you’re trying to view comments on other people’s videos but can’t, the video owner might have restricted or disabled comments.
8. Reinstall the TikTok App
As a last resort, uninstalling and reinstalling the TikTok app can fix persistent issues. This method clears all app data and ensures a fresh installation of the most current version.
Make sure to save your login credentials, as you’ll need to log in again afterward. Once you’ve reinstalled the app, open the video with previously missing comments to check if the issue is resolved.
9. Use a VPN (With Caution)
In some rare cases, TikTok features, including comments, may be limited based on region or ISP-level blocks. Using a VPN might help bypass such limitations. However, be cautious:
- Choose a reputable VPN provider
- Connect to a U.S.-based server for better compatibility
Keep in mind TikTok’s terms of service and privacy practices when using third-party tools.
10. Contact TikTok Support
If none of the above methods solve your problem, reaching out to TikTok’s support team is your best bet. Here’s how:
- Go to your Profile
- Tap Settings and privacy
- Scroll down and select Report a problem
- Choose Videos and Sounds > Comments > Comments not showing
You can describe the issue and attach screenshots for clarity. TikTok typically responds within a few business days.
Final Thoughts
While issues with TikTok comments not loading can be aggravating, they’re usually solvable with a few simple steps. Whether the culprit is an outdated app, connectivity hiccup, or an accidental privacy setting, you now have a full toolkit of solutions to try.
By following the tips in this guide, American users can troubleshoot most common problems themselves and get back to enjoying—and joining—the conversation on TikTok videos.
Got a fix we didn’t mention? Share it with a friend or fellow TikTok user; you never know who you might help!
